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Privacy Policy

Last updated: November 7, 2025

1. Information We Collect

We collect the following types of information:

Personal Information

  • Name and email address
  • Profile picture (if provided)
  • Contact information for bookings
  • Payment information (processed securely by Razorpay)

Usage Information

  • Booking history and preferences
  • Video call session metadata
  • Platform usage patterns and interactions

2. How We Use Your Information

We use your information to:

  • Facilitate bookings and video consultations
  • Process payments securely
  • Send booking confirmations and reminders
  • Improve our platform and user experience
  • Verify expert credentials and maintain platform quality
  • Communicate important updates about your account

3. Information Sharing

We share your information only as necessary:

  • With experts you book (name, email, and booking details)
  • With payment processors (Razorpay) for transaction processing
  • With video call providers (Daily.co) for video consultations
  • When required by law or legal process

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encrypted data transmission (HTTPS/TLS)
  • Secure session management with HTTP-only cookies
  • Encrypted database storage
  • Regular security audits and updates

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Authentication

We use Replit Auth for user authentication. Your authentication data is managed securely by Replit's enterprise-grade authentication system. We only store a user identifier and basic profile information necessary for platform functionality.

6. Payment Information

All payment information is processed directly by Razorpay. We do not store credit card numbers or sensitive payment details on our servers. We only retain transaction IDs and payment status for record-keeping purposes.

7. Video Call Privacy

Video calls are facilitated through Daily.co. We do not record video calls unless explicitly agreed upon by all participants. Video call metadata (timestamps, duration) is stored for service improvement.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request account deletion at any time, after which we will delete or anonymize your personal information within 30 days, except as required for legal or accounting purposes.

9. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your account and data
  • Export your booking history
  • Opt out of marketing communications

To exercise these rights, contact us at privacy@doorsanddreams.com

10. Cookies and Tracking

We use essential cookies for authentication and session management. These cookies are necessary for the platform to function properly. We do not use advertising or tracking cookies.

11. Children's Privacy

Our platform is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

12. International Users

Our platform is primarily designed for users in India. If you access our services from other countries, please note that your information may be transferred to and processed in India.

13. Changes to Privacy Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or prominent notice on our platform. Continued use after changes constitutes acceptance.

14. Contact Us

If you have questions about this privacy policy or your data, please contact us: